Refund policy

At ARKOS DECOR, your satisfaction is our priority. If a product does not meet your expectations, you have a right of withdrawal in accordance with European regulations.

1. Withdrawal period

You have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to give a reason.

2. Return conditions

For the return to be accepted and lead to a refund or exchange:

Prior notice: inform us of your intention to return by e-mail at info@arkos-decor.com. The exact address of the returns warehouse will be given to you at that time.
New condition: the product must be in its original packaging, unused, unpainted, unglued and free of any defect.
Mandatory check: no return is accepted for a product that has been cut, machined or fitted, even partially.

3. Organisation and cost of returns

Return costs: borne by the customer.
Organisation: the customer arranges the return transport. Use a tracked, insured service: you are responsible for the goods until they are received at our warehouse.
Risks: if the product arrives damaged at our warehouse, we reserve the right to refuse the refund.

4. Refund procedure

Once your parcel is received at our warehouse:

Inspection: check of the condition of the products within 5 to 7 working days.
Approval: if the product is compliant (original packaging, no defect), the return is approved.
Payment: refund via the payment method used for the purchase, at the latest 14 days after approval.
Initial delivery costs: refunded only if the product is recognised as defective by our services before fitting.

5. Products damaged on delivery (after-sales)

If you notice a defect or breakage on receipt, before any attempt to fit:

Report it within 48 hours to info@arkos-decor.com with photos of the packaging and the products.
Once the defect is confirmed, we exchange at our expense or refund.
Reminder: a product already fitted, glued or painted cannot be the subject of any claim.