Shipping policy

At ARKOS DECOR, protecting your decorative elements is a priority. Our products (cornices, mouldings, ceiling roses, skirting boards, panels) are packed with reinforced protection to arrive in perfect condition at your home or on site.

1. Delivery areas

We deliver throughout the European Union, Norway, Switzerland and Iceland: Germany, France, Spain, Portugal, Sweden, Italy, Belgium, Luxembourg, Netherlands, Austria, Denmark, Finland, etc. Costs and lead times by country are shown at checkout.

2. Preparation and dispatch times

  • Standard time: all orders are prepared and dispatched within 2 to 4 working days after payment is confirmed.
  • Exceptional cases: this time may be extended in the event of force majeure (carrier strikes, extreme weather, logistics blockages, health crises or any other unforeseeable event beyond our control). We will then inform you by e-mail.
  • Transit: once the parcel is handed to the carrier, allow 2 to 5 working days for France and 4 to 12 working days for other countries, depending on the destination.

3. Delivery costs

Shipping costs are calculated automatically at checkout, in the currency of your country. They depend on weight, volume (particularly for parcels over 2 metres) and destination country. Outside the European Union, any import duties and taxes are payable by the recipient.

4. Order tracking

On dispatch, you receive an e-mail with a tracking number to follow your products.

5. Receipt and inspection (mandatory procedure)

Please note: our products are by nature sensitive to impact.

  • Check the condition of the goods in the presence of the driver.
  • In case of damage: refuse the parcel or note precise reservations on the delivery note (e.g. “broken ceiling rose”, “bent panel”). The wording “subject to unpacking” has no value.
  • Report any anomaly to info@arkos-decor.com within 48 hours, with mandatory photographs of the packaging and the damaged products.

6. Absence on delivery

If the parcel is returned to us because delivery was impossible (wrong address, customer unreachable after several attempts), the cost of re-shipping is borne by the customer.